Siebel CRM Solutions
Siebel CRM Solutions
Regardless of the state of the global economy, effective Customer Relationship Management (CRM) is essential to your company’s success.
From defining your CRM Roadmap to implementing your operational CRM and analytics, Serene provides comprehensive CRM implementation services built on a full suite of integrated Siebel eBusiness applications.
Siebel CRM Services
- Full-lifecycle implementations of Siebel Marketing, Loyalty, Call Center & CTI, Sales, Real Time Decisioning (RTD), and Siebel Field Service
- CRM-centric Peripheral Applications Solutions -
- Oracle Self Service (eSupport, eCommerce and eBilling)
- Oracle Business Intelligence – OBIEE – BI and Analytics
- Data Management & Master Data Strategy (UCM & CDH), Data Quality & Standardization - Trillium, D&B
- Siebel Real Time Decisioning (RTD) for Marketing and Call Centers
- Contact Center & Service Optimization including CTI integration
- Production Support and Maintenance: enhancements and application maintenance
- Siebel 8.x Upgrades from prior Siebel versions
- Data migration using Siebel EIM, integration with other applications using Siebel EAI and middleware platforms
- Siebel Performance, Scalability, Reliability and Tuning (PSRT)