Siebel Usability and Performance
Improve the Usability and Performance of Your Siebel Applications
Enterprise applications like Siebel CRM automate complex business processes where high levels of performance are critical.
Yet many companies find that despite the significant investment they have made in products to manage servers, networks, and applications, their business constituencies still complain about the performance, usability, and availability of enterprise applications.
Traditional monitoring and management tools measure and report on factors that impact the end-user experience, but they are blind to the actual end-user experience. While excellent tools for measuring application availability, they provide no insight into real application performance from the perspective of the end user. The time has come to expand performance management to include the end-user experience.
Application performance is just one of the key drivers of return on investment (ROI) from enterprise applications. An efficient, responsive infrastructure and a high-performance application are also necessary. Our Siebel Performance Assessment combined with Knoa Software’s Experience and Performance Manager (EPM) solution can not only identify the performance bottlenecks in your Siebel applications, but also help you fix any technology issues affecting performance.
Key highlights of the Serene Knoa usability and performance solution:
- Serene and Knoa’s usability and performance improvement partnership takes advantage of Knoa’s unique solution, which helps us identify business-process inefficiencies and provide end-user metrics.
- Once any business-process and application-usability bottlenecks are identified, Serene, using its proprietary Siebel Performance Intelligence (SPI) toolkit, can help you discover the root causes of the performance issues Knoa identifies, and then fix them, regardless of whether they are process, technical configuration/coding, database, or network issues.