Global Delivery

Serene’s Global Delivery Model: A Strategic Advantage at Minimal Risk

Offshore Done Right

Outsourcing has moved beyond the point where Businesses/Top management/IT planners talk about value from price differences at the unit cost level, and has moved to a point where business outcomes, value and results from outsourcing partners are being focused on. While a good understanding of the client’s business and a sound business strategy is at the center of every successful IT initiative, Serene strongly believes that the promise of Outsourcing can be achieved from every single project that we execute. Serene’s approach and perspective to outsourcing is not opportunistic – it’s strategic. Our Global Delivery Model integrates with and augments your organization’s operating plan, enhances your delivery capabilities and decreases time-to-market of your projects and products.

Our Global Delivery model is effective in providing the cost benefits, skills and scalability of resources that are needed for offshore success. Serene has invested heavily in its offshore strategy as a company -its offshore service offerings, people, processes, methodologies, infrastructure and tools to enhance communication and knowledge sharing between the onsite and offshore teams. Our complete focus is on delivering strategic value and quality from each engagement in addition to the natural cost benefits that come from our offshore strategy.

There are some well known advantages from an offshore strategy: reduced time-to-market of your products and services, a 24*7 support structure due to follow-the-sun model and leverage from a bigger talent pool. Still, there are glaring challenges facing offshore projects - retention of key resources, limited focus on risk management, focus on technical and not business solutions. Package application software projects like Siebel, Oracle, and SAP etc come with their own set of challenges. For business units and IT project teams new to Outsourcing, there are some low-hanging fruits to start of with: Reporting, Application administration, data migration and analysis, portions of Testing, Development of Training manuals etc.

Serene Global Delivery Model’s Key Differentiators

  • Apart from a strong Offshore workforce, 30% of Serene’s onsite resources have deep experience actually executing offshore projects which significantly increases our probability of success.
  • Every Serene consultant is organized around Vertical competencies like Banking/Financial Services, Pharmaceutical and Life Sciences, High Technology, Media and Telecom. A very strong focus on domain expertise, along with offshore savings provides clients the best of both worlds where they do not need to sacrifice quality of solutions for offshore costs. Building domain expertise in our offshore practice also enables us to deliver business benefits rather than provide only technical expertise.
  • An Independent QA Practice: Serene ensures the quality of its product developed offshore through a stringent quality model that includes objective and extensive testing by an independent QA team dedicated to the quality of offshore projects.
  • Different approach for different projects: Each project goes through an “Offshorability” funnel. A core group of Senior Serene Resources analyze each project and define a customized phased approach in terms of deliverables and activities for the project.
  • We use offshore as a tool for differentiation: quality at a reduced price vs. offshore for reduced price at all cost. If we consider it risky for the project, we will advise you against taking your project offshore.
  • Communication: Our experience shows that Communication is one of the most critical factors in ensuring a successful offshore engagement. We have designed our processes to ensure the required quantity and high quality of communication. This is achieved by:
    • Flexible working hours to guarantee overlap between client and IT execution teams
    • Have a project team structure that defines clear accountability in offshore
    • Plan for extensive communication and status update meetings in our project plan
  • One of the biggest challenges in IT outsourcing today is employee turnover. We recognize that Serene and its clients make a big investment in offshore resources, understanding your business and project requirements. Serene is laser focused on employee retention and attracting the best talent, including expatriates, and is constantly innovating and investing in HR and employee retention policies:
    • Attractive compensations and incentives (we pay an average of 20% more then our competitors and the market)
    • Extensive Employee Training and Education. Some of the areas of Serene Offshore employee training: Technology, Domain Expertise, Effective communication, Best practices in coding standards, Team building, Cultural Sensitivity Training, Project management
    • Well defined career path and growth opportunities for all employees
    • Employee rotation policies across domain and technologies
  • For packaged applications like Siebel/Oracle, which are supposed to be intensely client-driven, Serene has successfully taken the practice of using very frequent prototypes and POCs (proof of concepts) and made it part of the delivery model offshore. Our clients have expresses great confidence and approach in our methodology.
  • As part of the offshore delivery model for Siebel projects, Serene uses its proprietary Performance tool – all code from the offshore team is run through this tool, so that the onsite team is not only doing a quality check in terms of the code meeting the business requirements, but also making sure the module developed offshore is performance ready and integrates well with the parallel development done onsite.

Serene’s Offshore Development Center - Highlights

Infrastructure

  • State-of-the-art development center in Pune, India - one of the fastest growing IT hubs
  • 6000 sq. ft facility with a capacity for 100 professionals
  • 3Mbps dedicated line
  • 24 X 7 Power back up
  • VOIP phones and Video Conferencing facility

Security

  • Physical Security - Secured access to ODC and round-the-clock monitoring by security personnel
  • Data Security
  • Powerful LAN Backup and data recovery procedures
  • Firewall Protection for the entire network. IP Protection
  • We have enforced strict IP protection policies for all our customer data and information: all our employees are legally bound to adhere to these policies during and after their employment with Serene
  • Non Disclosure Agreement signed with every employee