Order Management
A critical contributor to customer satisfaction and an organization’s competitive differentiation
Order Management can meet the needs of multiple vertical markets by providing a flexible platform to respond with agility to changes. It also increases order accuracy with customers, partners, and resellers with a centralize depository system for data entry processes throughout the organization.
Serene’s CRM, OM and EAI experts have successfully implemented the following at Fortune 500 and SMB organizations across all major verticals:
- Order Management solution architecture
- Vendor selection
- Business process analysis and reengineering
- Multi-channel management capabilities and implementation
- Multi-channel and back-office EAI implementation (Credit card validation, order fulfillment, inventory management, Billing and revenue recognition, etc.)
- Order management workflow and business process implementation (MACD process)
- Design and implementation of product catalog, rules and Pricing engine
- Order state, event management and brokering Role-based security, personalization framework etc.
Download Order Management Whitepaper
