Our Siebel Competency
From defining your CRM Roadmap to implementing your operational CRM, Serene provides a comprehensive suite of services.
We believe that the two cornerstones of well-executed CRM projects are deep domain expertise and exceptional technical expertise of the product being implemented. With this as our guiding principle, our CRM practice is divided into vertical and horizontal competencies - to make every consultant in the practice extremely effective in providing you with the best solution.
Our vertical competencies focus on the business and customer strategies, processes, industry trends, challenges and critical success factors of their domain. We have an exceptional technical expertise in Siebel across functional areas.
- Enterprise Services
- CRM Roadmap and Strategy
- Siebel implementations
- Sales Force Automation
- Call Center implementations
- Service
- eService and eCustomer
- Partner Relationship Management
- Order Management
- Products and Pricing
- Managed Services and Post Production Support Offering
- Onsite and Offshore delivery model
- 8.X Upgrades
- Data Quality Solutions
- Integration and Data Migration Services
- SaaS CRM Solution
Download Serene's CRM Practice Datasheet
