Siebel Brightware eService
Oracle’s Siebel Brightware eService is a leading response management solution that enables enterprises to seamlessly interact with customers over various service channels. Combined with Brightware Knowledge Manager, the product can automatically respond to customers, increase agent productivity and simultaneously allow enhanced supervision and mentoring of agents. Powerful out of the box reporting and integration abilities add to strong functional features, making Brightware the superior eService solution your competitive business requires.
Driven by sophisticated intelligence engines and automation technologies, these products replicate the knowledge of an organization's most experienced personnel and provide timely, accurate responses to inquiries from both customers and customer service representatives. By automatically responding to routine inquiries, these solutions also free customer service teams to concentrate on more critical service challenges, increasing their overall job satisfaction, decreasing turnover, and reducing the need for additional staff.
Serene and Siebel Brightware
Serene was chosen by Oracle as the exclusive services partner for Siebel Brightware. All of Serene’s consultants are trained by Oracle and bring a diverse range of industry experience. Our in-depth product knowledge and relationship with the Oracle product organization help us deliver value to our customers.
Serene Consultants have deep experience with different versions and areas of Brightware. Our Brightware expertise includes:
- Configuration and Customization
- Integration
- Reporting and Business Intelligence
- Architecture and Performance
Our Brightware Service Offerings
- Siebel Brightware Implementation
- Brightware Upgrade
- Integration Services
- Architecture & Performance
Please click here to learn more about our Siebel Brightware service offering.
